Shipping Policy
Last updated: June 30, 2026
1. General Shipping Information
We offer free shipping worldwide on all our vacuum phone holder orders. Our goal is to provide secure, fast, and reliable logistics services so that your ordered product reaches you as quickly as possible and in the best condition.
The website is operated by ihill Management Limited (Business Registration No. 80772904), a company registered in Hong Kong. Registered office address: Flat 5, 4/F, Won Hing Building, 74-78 Stanley Street, Central, Hong Kong. Shipments are processed from our warehouse facilities.
2. Processing and Delivery Times
Orders are usually processed, packed, and shipped within 1–2 business days after payment confirmation. Once shipped, the expected transit times by country/region are as follows:
| Country/Region | Expected Transit Time | Shipping Cost |
|---|---|---|
| United States | 5 to 8 business days | Free |
| United Kingdom | 5 to 8 business days | Free |
| European Union | 5 to 8 business days | Free |
| Canada | 5 to 14 business days | Free |
| Australia | 6 to 12 business days | Free |
| United Arab Emirates | 5 to 10 business days | Free |
| Brazil | 10 to 18 business days | Free |
* Note: The transit times listed above are estimated business days after dispatch. During peak holiday seasons or severe weather conditions, minor transit delays may occur.
3. Order Tracking
As soon as your order is shipped, you will receive an automatic confirmation email with a tracking number and a link to track your package's movement in real-time.
4. Shipping Address Accuracy
Please double-check your shipping address and phone number before confirming your order. An incomplete or incorrect address can cause shipment delays or its return to our warehouse. Additional shipping fees may apply for re-sending packages due to incorrect addresses.
5. Lost or Damaged Shipments
All shipments are insured against damage or loss during transit. If you receive a damaged package or if the product has been damaged during shipping, please take photos immediately and contact us by email within 24 hours of receipt.
If the package has not been received within the promised delivery timeframe, please contact our customer support team so that we can conduct an investigation in cooperation with the courier service.
6. Contacts
If you have any questions about shipment status or delivery rules, please contact us:
- Email: [email protected]
- Phone: +852 4618 2914